Orders placed at Graf-von-Faber-Castell.us are currently processed within 2-3 business days with ground shipping approximately 3-5 business days. Depending on order volume and/or product availability, there is a possibility orders may experience a slight delay at times. Rest assured; we are working hard to get your order out the door as soon as we can!
We are unable to make changes or cancel an order once it has begun processing. It would be necessary to return it upon receipt: FaberCastell.com - Returns
Tracking details will be emailed to you once your order ships. Please be sure to add Faber-Castell (consumer@fabercastell.com) to your contacts as a safe sender. This will ensure that you receive all order notifications. Please check your spam folder if you are not able to locate this detail in your inbox.
If you would like to check on the availability of Graf von Faber-Castell Products locally, please click here to visit our store locator.